Rounds

Preliminary

Friendliness (Mystery Shop Question #7 of main shop form

Friendliness Score x 100 =Games score

OPS Recap: earn points by completing Ops Recap on Tot Zone
Mystery Shops: points are based on the mystery shop score. Points are calculated by multiplying score % by 10 points.
Complaints: calculated from the current month. Points will be calculated on a sliding scale. Ex: 0.00-2.00 = 750 points

Speed of Service

New added this year, Speed of Service OnTime monthly percdentages. Points are calculated by multiplying OnTime % by 10 points. Ex: 65% x 10= 650pts

•Bonus - After 8pm OnTime: Points will be calculated on a sliding scale. Ex: >75% earn 600 bonus points, <60% earn 0 points

Totzone Training Modules

This program will help your drive-in Attract, Retain, and Engage Talent. Together we will work to infuse a culture filled with creativity and fun at your drive-in.

Minimum of 15 of LTO & 15 System Initiative Completions needed each month to Qualify

AUGUST- Friendliness (measured by complaints)
SEPTEMBER - Accuracy (measured by complaints)
OCTOBER - Speed (measured by on-time tickets)
NOVEMBER - Balanced Scorecard